Privacy Policy

Your privacy is extremely important to us. This Privacy Policy is a statement and commitment covering the aspect of privacy for LTECH’s L-Home app .This Privacy Policy was formulated to fully take your needs into account. It is important that you fully understand our personal information collection and usage practices and ensure that you are ultimately able to exercise control over the personal information you provide to us. This Privacy Policy sets out how we collect, use, disclose, process, and store any information that you provide to us when you use our L-Home app. As used in this Privacy Policy, “personal information” means information that can be used to identify an individual, either from that information alone or in conjunction with other related information. We will only use this information in strict accordance with this Privacy Policy.

We hope to give our users the best experience possible. Should you have any questions about our data handling practices as described in this Privacy Policy, please contact us by visiting http://ltech-led.com/html/en/contact/ so that we can respond to your specific concerns. We would be happy to receive any feedback you may have.

Personal information is collected in order to provide you with products and/or services as well as to ensure legal compliance on our part with applicable laws, regulations, and other regulatory documents. You have the right to choose whether or not to provide this information. However, in most cases, if you do not provide such information, we may be unable to provide corresponding services to you, or we may be unable to respond to a problem you encounter. These features include:

In order to provide you with L-Home services and allow you to securely connect to and manage smart devices, we may collect your Wi-Fi information, location information, account login information, information related to your mobile phone and smart device, and information associated with your account and smart device. This information will be used to provide you with various functionality including pairing with and connecting to smart devices, discovering nearby devices, and device management. Specific examples involving the above information are set out below:

● Account login information: LTECH account, nickname, and profile picture information.

● Mobile phone related information: Hardware-based identifiers (IMEI/OAID, MAC address, Android ID), phone model, OS version, OS language, country or region, App Store version, screen size and resolution, CPU, and display device related information.

● Information to be collected during connection to a smart device: Based on the type of the smart device you need to get connected to, we may collect the following information:

● Smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID, MAC address of Wi-Fi, Wi-Fi password), MAC address of the device, and device ID.

● After establishment of a local connection via Bluetooth, smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID, MAC address of Wi-Fi, Wi-Fi password), MAC address of the device, and MAC address of Bluetooth on the device.

● Smart devices connected via Bluetooth: MAC address of Bluetooth on the device, and device ID.

We may collect information that you provide relating to room settings for smart devices in order to facilitate smart home management. This will allow you to enjoy greater convenience when using smart devices (for example, when using multiple smart lights, being able to quickly identify that a light is in a bedroom instead of a living room).

We provide support for you to share smart devices with others through Phone number or E-mail accounts. Sharing a smart device with someone else allows them to also control the device. In order to enjoy this feature, we may collect your account ID, the ID you provide relating to the account with which you share access, and shared device information (including device ID, device name, device verification key, and sharing status of device). Such information allows us to give you the ability to share device control and usage with the accounts of other users as well as to display the device’s sharing status on the My Devices page in the L-Home app.

To ensure you can continue enjoying the latest L-Home services, we may use the version information of your L-Home app and phone model in order to provide you with updates to the L-Home app. We may also collect a list of your connected smart devices and associated version information in order to provide you with smart device updates so that you can use the latest version of the service (including firmware version).

To make you enjoy more convenience from smart devices, we may use the smart device information you’ve provided to recommend other smart devices that can be smartly linked with the devices you’ve registered. (For example: if you’ve registered a desk lamp, we will recommend devices such as gateways and sensors that can be smartly linked with the lamp).

We provide support for you to configure certain rules to establish smart connections between devices under specific conditions. In order to enjoy this feature, we may collect your location information, smart scene rule settings, and designated device status so as to enable specific device functions to be executed according to the commands you give. (For example, enabling a light to turn on whenever a sensor detects someone passing by). Please rest assured that this functionality cannot be enabled without your express consent and rule configurations.

To help you make better use of smart devices, we will provide you with selected articles on such devices. When you view these articles, we will not collect any information from you.

If you’ve gotten connected to L-Home a smart device that plays media content, you can select and control on the corresponding support page the music or content to be played. We may collect information about the smart device registered with your account, to make available corresponding smart device control functions.

To make you enjoy better control and management of smart devices provided by L-Home, we may collect and use your personal information in the following additional features. If you do not provide these personal information, you can still use the basic services of L-Home, but you may not be able to use such valuable additional features. These additional features include:

We may collect feedback from you on issues that you report to us, a feedback log, and any phone numbers or email addresses that you provide to us. This information will be used to help us better understand any problems you encounter as well as to allow us to contact you.

1. Circumstances relating to national security and national defense;

2. Circumstances relating to public safety, public health, and important matters of public interest;

3. Circumstances relating to criminal investigations, litigation, trials, and judgment enforcement;

4. Where information is needed to protect material legal rights, including the life or property of the data subject or that of other individuals, but it would be difficult to obtain consent from the data subject;

5. Where personal information collected has already been voluntarily disclosed by the data subject to the public;

6. Where your personal information is collected from information legally disclosed to the public, such as legitimate news reports, government information disclosure, and other channels;

7. Where the information is needed in order for you to enter into a contract that you have requested;

8. Where the information is needed to maintain secure and stable operation of products and/or services provided, such as detection and handling of malfunctions of products and/or services;

9. Where the information is needed for legitimate news reporting;

10. Where the information is needed by academic research institutions for statistical or academic research that is in the public interest, provided that all personal information contained in such research or descriptions of results for public release are an onymized;

Under certain conditions permitted by law, we may obtain your personal information from a third party. For example, with the smart scenes function (smart device connections), if you provide authorization, we may obtain the device status of the smart device from the area where the smart device is located in order to determine whether to activate a smart scene (for example, if you configure a rule to turn on a light whenever someone walks by a sensor). You can add or remove smart connection rules on the “Smart” page. You can also choose whether to enable or disable smart connections on the Smart Devices page.

We may also collect other information that cannot be used to identify a specific individual (that is, information that is not personal information), for example statistical data generated when you use a specific service, such as user activity (including clicks, page redirects, and browsing time). This information is collected in order to improve the services we provide to you. The type and amount of information collected will depend on how you use our products and/or services. We aggregate this information to help us provide more useful information to our customers as well as to better understand which parts of our websites, products, and services are of most interest to our customers. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

Some parts of the services are provided by third-party service providers which requires us to provide some of your personal information to third-party service providers. For example, we may share your personal information with third-party service providers under the following circumstances: Location-based service providers: The location-based services component of our services is provided by third party providers including AutoNavi. In order to offer you location-based services, we may provide information such as your device identifier information to any of these service providers. If we share your personal information with these third parties, we will use encryption technology or other means to keep your information secure. We perform reasonable reviews of the data security practices of companies and organizations with which we share personal information and also sign strict data processing agreements with them. Furthermore, we require third parties to take adequate measures to safeguard your information and to strictly comply with applicable laws, regulations, and regulatory requirements.

We will retain personal information for the period of time needed to fulfill the purpose for which it was collected as described in this Privacy Policy, or we will retain personal information in order to comply with applicable legal requirements. We will cease to retain your personal information and will delete or anonymize it once the purpose of collection is fulfilled, or after we confirm your request for deletion or cancellation, or after we discontinue the corresponding product or service. We will continue to retain relevant information in accordance with applicable laws even if further information processing is unrelated to the original purpose of collection, provided that doing so would be in the public interest or for scientific or historical research or statistical purposes.

We recognize that privacy concerns differ from person to person. Therefore, we provide examples of ways L-Home makes available for you to choose to restrict the collection, use, disclosure, or processing of your personal information and control your privacy settings: Enable or disable location access, camera, microphone, and read/write access permissions on your phone;

● Modify personal information such as your nickname or profile picture. To do so, open the L-Home app and go to "Me > Settings > Personal data";

● Enable or disable smart device connections;

● Log into or out of your LTECH Account.

If you have previously agreed to our using of your personal information for the abovementioned purposes, you may change your mind at any time by writing us a letter or visiting http://ltech-led.com/html/en/contact/

Subject to the applicable laws and regulations of your country or region, you have the right to request access to, correct, and/or delete any personal information we have about you (hereinafter referred to as a "request").

For details relating to the personal information in your account, you may also access and change them at http://ltech-led.com/html/en/contact/ or by logging into your account on your device. For more information, please write us a letter or contact us by visiting http://ltech-led.com/html/en/contact/. Most laws require a data subject to meet certain requirements when making a request. This Privacy Policy requires any request you make to meet the following conditions:

● Provide enough information for us to verify your identity and ensure that the requester is the data subject or is otherwise legally authorized to request the information;

● Once we have a sufficient amount of information and confirm that we are able to process your request, we will respond to your request within the period specified by applicable data protection laws. Specifically:

● We may provide to you, in accordance with your request and applicable laws and regulations, a free copy of the record of personal information about you that we have collected and processed. However, if you make an additional request regarding related information, we reserve the right, pursuant to applicable law, to charge you a reasonable fee for your data access request based on actual management costs involved.

● If you believe that any information we have about you is incorrect or incomplete, you may request to correct or modify your personal information based on the purpose of use.

● Subject to your applicable laws and regulations, you may have the right to ask us to delete your personal data. We will conduct an evaluation according to your request for deletion and, if corresponding rules are met, we will take corresponding steps, including technical measures, to carry out your request. After you delete or after we assist you in deleting your information, it may not be possible for us to immediately delete corresponding information from our backup systems due to applicable laws and security technologies. In such event, we will ensure your personal information is kept secure and prevent it from being subjected to any further processing until the backup can be cleared or anonymized. For example, the “E-Commerce Law of the People’s Republic of China” requires your goods and services information and transaction information to be retained for a period of no less than three (3) years from the date of completion of the transaction.

● We have the right to refuse to process requests considered to be frivolous or vexatious, requests that harm the privacy of others, extremely unrealistic requests, requests that would require a disproportionate technical effort, requests that are not required to be granted under local law, and requests involving information already available to the public or given under confidential conditions. We may also refuse a request in cases where we believe that certain aspects of a request to delete or access data might cause us to be unable to legally use the data for the aforementioned anti-fraud and security purposes.

● You may withdraw your consent for the collection, use, and/or disclosure of your personal information in our possession or control by submitting a request. Depending on the specific service you are using, this may be done by contacting us at http://ltech-led.com/html/en/contact/. We will process your request within a reasonable time frame from the time when the request was received, and thereafter not collect, use and/or disclose your personal information as per your request.

● Please note that your withdrawal of consent could result in certain legal consequences. Depending on the extent to which you authorize us to process your personal information, it may mean that you will no longer be able to enjoy the use of LTECH products or services. However, any decision on your part to withdraw your consent or authorization will not affect personal information processing previously performed with your permission.

(IV) Cancellation of service or account http://ltech-led.com/html/en/contact/ .If you wish to cancel your account, please exercise caution before doing so, as canceling your account will prevent you from being able to enjoy the full line of LTECH products and services. To protect the legitimate rights and interests of you and others, we will determine whether to grant your cancellation request based on your usage of LTECH products and services. For example, if you an outstanding amount due, we will not be able to immediately grant your request.

Our Privacy Policy does not apply to products or services offered by a third party. L-Home products or services may include, depending on which ones you use, third-party products or services such as location-based services. Some products or services may be provided in the form of links to third-party websites, while others may be in the form of SDKs, APIs, etc. Third parties may collect your information when you use such products or services. For this reason, we strongly suggest that you read the third party’s privacy policy just as you have taken the time to read ours. We are not responsible for and cannot control how third parties use the personal information that they collect from you. Our Privacy Policy does not apply to other websites that are linked via our services.

An example of third-party terms and a privacy policy which apply when you use the aforementioned products or services is provided below:

● Location-based service provider’s privacy policy: AutoNavi Software Co., Ltd. Privacy Policy

Third-party login or sharing:

WeChat Privacy Policy

Facebook Privacy Policy

Twitter Privacy Policy

If you have any questions or feedback regarding this Privacy Policy, or if you have any questions regarding how we collect, use, or disclose your personal information, please contact us at the following address or by visiting http://ltech-led.com/html/en/contact/ and mention that your message is in reference to the “Privacy Policy”. Our dedicated response team will be able to handle any issues you may have about rights requests or questions about your personal information. If you have a particularly critical issue that needs to be addressed, we may ask you to provide us with more information. If you are not satisfied with the response you receive, you may escalate your complaint to the applicable regulatory authority in your jurisdiction. Upon request, we will provide you with information on how to file a complaint based on your actual circumstances.